Rewards terms

Who runs it and who can join

runs the programme. Anyone with an account on this shop can join, whether they buy for themselves or for an organisation. Joining is free and voluntary: you tick a box to accept these terms.

You can leave at any time by asking us. Points you have not used then lapse.

Buying for an employer

When you join you accept that any disclosure your employer requires about rewards you earn is your own responsibility and at your own risk. This applies to everyone, including people who work for government or a state-owned company.

If your employer has a gifts, rewards or procurement policy, read it and follow it. Tell your employer about rewards where it asks you to.

We do not tell your employer about your rewards unless the law requires us to.

Rewards are never a reason to choose us, and we never offer them in return for an order being placed with us.

Earning points

You earn for every R10 of an order you pay for, counted on the goods and services excl VAT and excl courier, after any discount. Your tier and any seasonal bonus can add to that.

Points are earned only once an order is paid in full. An order that is not paid, or is cancelled, earns nothing.

Some actions earn a bonus once, as shown on the Rewards page. At most points can be earned in one day.

Points have no cash value, cannot be sold or transferred, and are never paid out.

Tiers and badges

Your tier comes only from your own paid orders over the last 12 months, excl VAT and courier, less refunds. It is never based on referring or recruiting anyone.

Badges recognise things you do, such as a first order or an order of team kit. They have no money value.

Using points

You can swap usable points for a reward in the catalogue. Each reward gives you a single-use code to type at checkout.

You can also swap usable points for store credit worth one item of a product you have favourited or looked at, at the rate shown on the Rewards page (the same rate as the store credit rewards). It gives you a single-use store credit code, like any other credit reward.

A code works on one order, for the account that redeemed it, and must be used within days. Store credit comes off the goods excl VAT and cannot be more than their value.

Only one code can be used on an order. Codes cannot be exchanged for cash.

Refunds, cancellations and mistakes

If an order is refunded in part or in full, the points it earned for the refunded part are taken back. If they were already used, your balance can go below zero until new points cover it.

If an order paid partly with a reward code is refunded in full, the code works again until its original date.

We may correct points earned by mistake, and close the membership of anyone who abuses the programme, with notice.

Changes and ending the programme

We may change these terms or the rewards on offer. We give 20 business days' notice by email before a change that reduces what you have earned, and we honour points earned before the change (Consumer Protection Act section 35). If we end the programme, you will have at least 20 business days to use your points.

Your information

We keep your points, tier, badges and the record of when you accepted these terms with your account, to run the programme. Our privacy notice explains your rights.